Excerpt

After booking a Ryanair flight through the online travel agency eDreams, the complainant received an email from Ryanair requesting her to complete a “verification process”. She was presented with the choice of either verifying through facial recognition – or going to the check-in counter at the airport more than two hours before departure. The complainant would not have been able to board the flight if she had refused to obey these instructions. She was even charged a small fee for the “verification process”.

  • Bri Guy
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    1211 months ago

    Do people still use travel agencies? I’ve never really understood the benefit of it aside from the convenience of not needing to look stuff up yourself

    • @[email protected]
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      411 months ago

      Just now I realized that it was a travel agency, if at least it was an online buy, but makes zero sense if you bought it from a travel agency.

    • @[email protected]
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      311 months ago

      My wife and I used a Travel Agent for our honeymoon. We had a lot going on and it was just something we could take off our plate. It was honestly a pretty easy experience, though I probably wouldn’t use it in most circumstances.

    • @[email protected]
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      11 months ago

      Some travel agencies accept currencies that the airlines don’t.

      I’ve had horrible issues with payments getting denied when trying to buy flights abroad before, so now I buy through a travel agent so I can pay with Bitcoin. No more false-positive fraud detectors blocking my purchase, since Bitcoin is permissionless.

      • Bri Guy
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        111 months ago

        Oh I never thought about travel agencies accepting Bitcoin, that’s pretty interesting

  • @[email protected]
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    711 months ago

    Not only that, you are forced to create an account on Ryanairs website. Its just an disgusting practice and you should avoid them as much as possible.

  • @[email protected]
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    411 months ago

    I’m currently on a trip I booked via RyanAir, lots of silly fees, but only a verification code sent via e-mail.

    • @soyagiOP
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      111 months ago

      This article specifically discusses booking a Ryanair flight through a travel agent.

  • @[email protected]
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    211 months ago

    In general, Ryanair is such a trash company. It’s not that much cheaper, and sometimes even more expensive. I was coming back from a company offsite, and the only available flight was from Ryanair. The terminal in Lisbon was the shittier one, very loud and not many places to sit. The flight was two hours late, we queued in the hallway for 45 minutes, and when boarding the flight, the pilot was yelling from the window to hurry up or otherwise we’d need to land to another airport with a two hour bus drive to the destination.

    Never again.