Excerpt
After booking a Ryanair flight through the online travel agency eDreams, the complainant received an email from Ryanair requesting her to complete a “verification process”. She was presented with the choice of either verifying through facial recognition – or going to the check-in counter at the airport more than two hours before departure. The complainant would not have been able to board the flight if she had refused to obey these instructions. She was even charged a small fee for the “verification process”.
In general, Ryanair is such a trash company. It’s not that much cheaper, and sometimes even more expensive. I was coming back from a company offsite, and the only available flight was from Ryanair. The terminal in Lisbon was the shittier one, very loud and not many places to sit. The flight was two hours late, we queued in the hallway for 45 minutes, and when boarding the flight, the pilot was yelling from the window to hurry up or otherwise we’d need to land to another airport with a two hour bus drive to the destination.
Never again.