How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
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Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies’ employee messages across Slack, Microsoft Teams, Zoom and other communications services.

  • NoxyEnglish
    7•5 months ago

    That’s a really interesting point. By forcing more surveillance of casual chat, they’re also risking confidential information being discussed on outside channels.

    • @[email protected]English
      3•5 months ago

      I would assume that for any reasonably large business, with a competant legal team, there is a certain amount of this considered to be an acceptable risk.

      Employees discussing shit on your systems? You’re (most likely) legally responsible for it if things come to a court room. Employees discussing shit through their own side channels? You’ve got plausible deniability of awareness and a strong legal argument for it being outside of your responsibilty due to having no control of it.

      This is literally a strategy for some shady and unscrupulous companies to attempt to avoid liability. Conduct any questionable communication over official “unofficial” third party channels.