Zoom, the videoconferencing platform that profited substantially from remote work during the pandemic, is now asking employees to return to the office. Its CEO, Eric Yuan, claims Zoom meetings don’t let people build trust or be innovative.

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Yuan explained that trust is essential “for everything,” and he finds it hard to build not only that but also innovation and debates over Zoom.

“Quite often, you come up with great ideas, but when we are all on Zoom, it’s really hard,” Yuan said, according to Insider. “We cannot have a great conversation. We cannot debate each other well because everyone tends to be very friendly when you join a Zoom call.”

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    -31 year ago

    I don’t really understand what you’re saying with talking to me like a dog.

    Not every business interaction needs to be building trust, innovating, or debating. There are other valuable modes of communication such as reporting, inquiring, coordinating, and those work fine over Zoom.

    The guy is not saying that Zoom has no use. He’s saying that Zoom does not fulfill all the communication functions of a business, and that some things (not all) are only possible in person.